Breakfast Meeting Agenda
10am Breakfast and Networking
10:30am Chapter Announcements
11am - 12pm Professional Development Program
12 - 12:30pm Discussion & Networking
Featured Program - Ask The Experts
Relationship Goals: Winning Sales and Customer Service
This will be an interactive, interview-style presentation from our experts followed by Q&A and group discussion. Certificate of Attendance will be available for this program.
Presented by: Mark Levin - Shelf Genie
Moderated by: Linda Kooper - Premier Executive Admin
Experts advise that as technology fuels a data-driven marketplace, relationship building will continue to be the key to successful sales and lasting client retention. Small businesses, and especially those in a service industry, are well suited to find success with a relationship-based approach to sales and customer service.
Our “Ask The Experts” series features the vast professional knowledge and varied expertise of our chapter Business Partners and NAPO Chicago Chapter Members. Get to know more about the great services these members provide, and tap into their deep experience from different aspects of working with our clients and supporting our industry.
Key Takeaways From This Program:
- What is relationship-based selling and benefits of this approach
- How relationship sales applies to organizing & productivity pros
- Customer service that adds value and builds trust
- Growing client retention and referrals
Marc Levin, a lifelong resident of Chicago has over thirty years of professional experience in the hospitality industry working first for large hotel brands, then ten years as the Vice President of Hospitality for Ameristar casino hotel. He’s always had a passion for delivering excellent service and exceeding customer expectations. In 2015 Marc began a new chapter in life, leaving the corporate world to fulfill a personal dream of staring his own business. After researching several opportunities, he found the perfect fit in the ShelfGenie organization as a franchise owner. Marc says the culture and values of the ShelfGenie team epitomize his customer-centric philosophy. And today he’s still excited to partner with ShelfGenie and continue his dedication to delivering exceptional customer service.
Linda Kooper has been a virtual executive administrative assistant for over 10 years, supporting small businesses and entrepreneurs. As a former Vice President of Client Services she managed a customer service team, utilized relationship marketing to generate new sales and developed a client on-boarding program that fostered relationships to increased client retention. Her background also includes developing software when she was a systems analyst and client liaison in the financial industry. Throughout her career Linda has refined relationship-building skills and gained experience establishing collaborative partnerships.
This meeting is open to all members and guests.
Please register in advance.