Members: Submit Your Event Here
The North Shore Neighborhood Group will host a VIRTUAL MEETING on Thursday, September 24th at 10:00am
Please join this small group discussion for support and inspiration!
Everyone who is registered for the meeting will receive a reminder email with access link and details. You can join this virtual meeting via web on your computer or devices, or phone call.
For more information, contact meeting host Kathleen Crombie at firstname.lastname@example.org.
Thursday, October 8, 2020 10:00 am - 11:30am
Chapter Meeting and Webinar
Sticky Client Situations - What to do When Things Go Terribly Wrong
Studies show that a happy client will pass on positive word-of-mouth about your service to three other people. However, an unhappy client who’s displeased with a situation tells an average of eleven people about it. Attendees of this workshop will be introduced to real-life, difficult client situations where the ability to professionally respond under fire may be critical to their business reputation.
This panel-lead discussion of hypothetical cases from real-world examples will focus on the techniques and tools that can be used to de-escalate tensions when confronted with stressed clients, conflicting expectations and difficult situations. Discussions will focus on what to do and say in the heat of the moment, best techniques for moving the client-organizer relationship forward, and the best business practices to prevent future sticky situations.
Brief summary of content:
Thursday, October 8, 2020, 12:00 - 1:00 pm
NAPO Chicago@Noon Chapter Virtual Networking
This event is for chapter members and Business Partners only
Virtual Networking & Small-Group Discussion
Discussion Topic: Chapter Discussion of Sticky Client Situations
Following our NAPO Chicago Virtual Chapter Meeting from 10:00-11:30, we ask that you come back at noon and join your fellow NAPO Chicago members for a virtual networking event. Take a quick break after the chapter meeting, grab a snack or lunch, and participate in small-group discussions centered around today’s discussion of sticky client situations and techniques to deal with them. All NAPO Chicago members and business partners are invited to join this event.
This virtual networking meeting will give NAPO Chicago members the opportunity to engage in:
Networking with members in multiple break-out rooms
VIRTUAL ACCESS: Everyone registered for this event will receive a confirmation email with links and access info for the Virtual Networking session.
For questions, please contact Paula Ripple, Director of Professional Development: email@example.com.
NAPO Chicago, a chapter of the National Association of Productivity and Organizing Professionals